CONVERSATIONAL MESSAGING SERVICE CLOUD
Communicate with all your customers through the conversational channels they use and deliver a great customer service experience.
Offer efficient, seamless customer support through conversations on their favorite channels. Boost efficiency and productivity through chatbots and increase your ROI and revenue
Easily connect and engage with your customers at any time through social messaging apps and chat. Use your customers’ preferred messaging apps, like SMS, Instagram, WhatsApp and Facebook Messenger, Viber and more. Plus, you can add chatbots to the messaging apps to automate routine tasks.
Automate and scale consumer interactions on the most popular messaging channels without hiring an army of agents.
Build automated conversation flows once, and run them on every messaging channel. Increase agent productivity by deflecting routine customer requests with Bots, powered by Artificial Intelligence. For more complex cases, bots can reduce wait times by collecting and qualifying customer information upfront for a quick and seamless hand off.
Direct Messenger 2022