Social messaging in Marketing Cloud
Centrally manage social messaging channels such as SMS, WhatsApp and Instagram direct in your customer journeys within Salesforce Marketing cloud
Social messaging in Salesforce Service Cloud
Offer efficient, seamless customer support through SMS, Instagram Direct, Whatsapp and Facebook messenger within Salesforce Service cloud
Advertising with smart conversational ads
Acquire customers by turning ads into AI-powered, personalized conversations at scale.
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Direct Messenger 2022
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