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Trust Page Direct Messenger


At Direct Messenger, we’re committed to ensuring the security, privacy, and reliability of our Salesforce Marketing Cloud application. This trust page outlines our efforts to maintain and continuously improve our application’s trustworthiness.


Data Security

We employ a variety of measures to protect your data, including:

  • TLS encryption with data in transit
  • AES-256 protection with data at rest
  • Monthly and recurring data protection audits
  • Explicit request for customers before temporary access is granted to logging data and database data
  • User and role management to disable access at default

Application Security

Our application undergoes rigorous security testing, including:

  • OWASP ZAP testing
  • SQL injection
  • Cross-site scripting (XSS) software attacks
  • Unauthorized authorization and access to data

Incident Response

Our incident response process includes:

  • Automated logging and trailing tools
  • Identify and report incidents at the corresponding region
  • Remediation and mitigation responses
  • Informing (admin) users about the incident


Privacy Policy

Please review our Privacy Policy for a comprehensive overview of our data privacy practices.

Data Usage

We use customer data to:

  • Validate login requests
  • Collect and process web behavior data

We ensure compliance with data protection laws, such as GDPR and CCPA, by 

  • Hosting applications in the requested region
  • Having a security officer in place
  • Complete regular privacy impact assessments
  • Document, maintain and enforce privacy policies, procedures and processes
  • Train employees in awareness
  • Monitor and audit GDPR and CCPA compliance

Data Retention and Deletion

Our data retention and deletion policies include:

  • 30 minutes for user sessions
  • 1 week for logging data
  • 1 week for database snapshots


Compliance Certifications

Direct Messenger holds the following compliance certifications:

  • ISO27001(in progress)

Third-Party Audits

We have undergone the following third-party audits or assessments:

  • ISO27001(in progress)

System Availability


Our historical uptime statistics are:

  • Year 1: between 99.0% and 99.9%
  • Year 2: between 99.0% and 99.9%

Performance Monitoring

We continuously monitor system performance using Google Firebase to proactively address issues and maintain a high level of service.

Disaster Recovery and Business Continuity

Our plans for disaster recovery and business continuity include:

  • < 30 minute data backup for all database information
  • System failover at > 50% of requests failed

Support and Resources

Support Channels

For assistance, please reach out to us through one of the following channels:


  • +31850049792

Security Best Practices

To help maintain the security of your account and data, we recommend the following best practices:

  • Enforce MFA in Marketing Cloud
  • Don’t share users in Marketing Cloud
  • Rotate passwords in Marketing Cloud frequently

Updates and Announcements

Stay informed about important updates, announcements, or news related to security, privacy, or compliance in this section.

Contact Information

If you have any questions or concerns related to trust, security, or privacy, please don’t hesitate to contact us at or +31850049792.